Supported Integrations
Cernel currently supports two integration types:Shopify
Direct integration with Shopify stores for automatic product sync and metafield management
Feed/CSV
Upload product feeds in CSV or JSON format for platforms without direct integration
Additional platform integrations (WooCommerce, Magento, BigCommerce) are coming soon. Contact support if you need a specific integration.
How Integrations Work
1. Connect Your Store
Link your e-commerce platform to Cernel:- Shopify: OAuth authorization (read/write products and metafields)
- Feed: Upload CSV/JSON file with product data
2. Automatic Product Sync
Once connected, Cernel syncs your product catalog:- Products and variants
- Collections/categories
- Existing descriptions and attributes
- Images
- Pricing and SKUs
3. Enrich in Cernel
Use Cernel’s AI to generate:- Product descriptions
- SEO meta tags
- Structured attributes (color, material, size, etc.)
- Image alt text
- Multi-language content
4. Push Updates Back
After reviewing AI-generated content, push approved changes back to your platform:- Shopify: Updates sync automatically via API
- Feed: Export enriched data and import to your platform
Integration Features
- Bi-Directional Sync
- Incremental Sync
- Metafield Mapping
- Multi-Site Support
Shopify OnlyChanges in your store automatically sync to Cernel:
- New products appear in Cernel
- Product updates reflect in Cernel
- Deleted products are removed from Cernel
- Enriched attributes update products
- Meta tags sync to metafields
- Images and variants stay synchronized
Choosing the Right Integration
| Integration | Best For | Pros | Cons |
|---|---|---|---|
| Shopify | Shopify store owners | Automatic sync, metafield mapping, real-time updates | Shopify only |
| Feed | Other platforms, custom systems, or one-time imports | Works with any platform, flexible format | Manual export/import, no auto-sync |
Data Security & Privacy
Cernel takes data security seriously:Shopify Permissions
Shopify Permissions
Cernel requests minimum necessary permissions:
- ✅ Read/Write Products
- ✅ Read/Write Metafields
- ❌ NO access to customer data
- ❌ NO access to orders or payment info
- ❌ NO access to admin settings
Data Encryption
Data Encryption
- All data transmitted via HTTPS/TLS
- Credentials encrypted at rest
- API tokens stored securely with industry-standard encryption
Data Retention
Data Retention
- Product data synced from your store is stored in Cernel
- Deleting a site removes all associated product data
- You can export your data anytime
- Account deletion permanently removes all data
Compliance
Compliance
Cernel is compliant with:
- GDPR (European data protection)
- SOC 2 (security and availability)
- CCPA (California privacy)
Integration Setup Time
How long does it take to get started?| Step | Time |
|---|---|
| Connect Shopify store | 2 minutes |
| Initial product sync (1,000 products) | 5-10 minutes |
| Upload feed (1,000 products) | 5 minutes |
| First enrichment | 5-15 minutes |
| Total time to first enriched product | 15-30 minutes |
Large catalogs (10,000+ products) take longer to sync initially but still complete within an hour.
Disconnecting an Integration
If you need to disconnect a store:1
Go to Settings → Sites
View all connected sites
2
Select Site
Click on the site you want to disconnect
3
Click 'Disconnect'
Confirm the disconnection
4
Data Handling
Choose what to do with product data:
- Keep products in Cernel (view-only)
- Delete all products from this site
Troubleshooting Integrations
Products Not Syncing
Products Not Syncing
Shopify: Check that the app is still installed and authorized. Go to Shopify Admin → Apps and verify Cernel has permissions.Feed: Ensure your CSV/JSON format matches Cernel’s requirements. Check for column header mismatches.
Sync Stuck or Slow
Sync Stuck or Slow
Large catalogs (10,000+ products) can take time. Check the sync status in Settings → Sites. If stuck for >30 minutes, contact support.
Updates Not Pushing to Store
Updates Not Pushing to Store
Shopify: Verify metafield mappings are configured. Check that Cernel still has write permissions.Feed: Export enriched data and manually import to your platform.
Missing Products
Missing Products
Shopify: Products must be published (not draft) to sync. Check product status in Shopify.Feed: Ensure all products in your feed have required fields (ID, title).
What’s Next?
Shopify Integration
Connect your Shopify store
Feed Integration
Upload CSV/JSON product feeds
Sites Settings
Manage connected sites
Quickstart
Get started in 5 minutes
Next: Learn how to connect your Shopify store for automatic product enrichment.
