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Sites represent your connected e-commerce platforms or uploaded product feeds. Each site has its own product catalog, language settings, and sync configuration.

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Accessing Sites Settings

Navigate to Settings → Sites in the sidebar.

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Viewing Connected Sites

The Sites page shows all your connected platforms:
ColumnDescription
Site NameYour store name or feed name
PlatformShopify, Feed, etc.
LanguageContent language (English, French, etc.)
StatusConnected, Syncing, Error
ProductsNumber of products synced
Last SyncWhen data was last synchronized
ActionsEdit, Disconnect, Refresh

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Adding a New Site

1

Click 'Add Site'

In the top right of the Sites page
2

Choose Platform

  • Shopify: Direct integration
  • Feed: Upload CSV/JSON
3

Follow Integration Steps

Complete the platform-specific setup:
4

Site Appears in List

Once connected, the site shows in your sites list
You can connect multiple sites to one organization (e.g., US store, EU store, UK store).

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Site Configuration

Click any site to view and edit its settings:

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Basic Settings

  • Site Name: Display name in Cernel (doesn’t affect your actual store)
  • Language: Primary language for this site
  • Timezone: For timestamps and scheduling
  • Currency: Default currency (for display only, not modified)

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Sync Settings (Shopify Only)

  • Auto-Sync: Enable/disable automatic product synchronization
  • Sync Frequency: How often to check for changes (Every 10 min, Hourly, Daily)
  • Sync Scope:
    • All products
    • Only published products
    • Specific collections
For large catalogs (10,000+ products), consider syncing only specific collections rather than the entire catalog.

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Connection Details

  • Store URL (Shopify): Your myshopify.com URL
  • Feed File (Feed): Original uploaded file name
  • Connection Status: Active, Error, Disconnected
  • Last Successful Sync: Timestamp

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Managing Sync

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Manual Sync (Shopify)

Force an immediate sync:
1

Open Site Settings

Click on the Shopify site
2

Click 'Sync Now'

Triggers immediate product sync
3

Monitor Progress

Sync status updates in real-time
4

Complete

All changes from Shopify are now in Cernel
Use this when:
  • You just added new products in Shopify and want them in Cernel immediately
  • Automatic sync seems stuck
  • You changed many products and want to ensure they’re current

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Updating Feed (Feed Integration)

Upload a new version of your feed:
1

Open Site Settings

Click on the Feed site
2

Click 'Update Feed'

Opens file upload dialog
3

Upload New File

Choose CSV/JSON file
4

Map Fields

Confirm field mappings (usually auto-detected from previous upload)
5

Import

Products are updated:
  • Matching IDs → Updated
  • New IDs → Added
  • Missing IDs → Unchanged (not deleted)

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Multi-Language Sites

For international stores, connect separate sites for each language/region: Example Setup: 
Organization: GlobalFashion

Sites:
├── US Store (Shopify, English)
├── French Store (Shopify, French)
├── German Store (Shopify, German)
└── Spanish Store (Shopify, Spanish)
When enriching products, you can:
  • Target specific sites (enrich only French store)
  • Target all sites (generate content in all languages)
  • View product data per site (switch between languages)
Learn more about multi-language →

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Disconnecting a Site

To remove a site from Cernel:
1

Open Site Settings

Click on the site you want to disconnect
2

Scroll to Bottom

Find the “Disconnect Site” section
3

Click 'Disconnect'

Confirm disconnection
4

Choose Data Handling

  • Keep Products: Products remain in Cernel (read-only)
  • Delete Products: Remove all products from this site
5

Confirm

Site is disconnected
Disconnecting stops sync. For Shopify, enriched data won’t push to your store anymore. For Feed, you can still export enriched data.

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Reconnecting

You can reconnect a disconnected site anytime:
  • Shopify: Re-authorize the app
  • Feed: Upload a new feed file
If you chose “Keep Products” when disconnecting, existing product data will be matched with re-imported products.

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Troubleshooting

Shopify: Check if the app is still installed (Shopify Admin → Apps). Re-authorize if needed.Feed: Re-upload the feed—previous upload may have failed.Solution: Click “Reconnect” or “Retry Sync” in site settings.
Check:
  1. Is auto-sync enabled?
  2. Is the connection active?
  3. Are there errors in the sync log?
Solution: Try manual sync. If it fails, check error messages and contact support if needed.
Check:
  1. Are products published in Shopify (not draft)?
  2. Did sync complete successfully?
  3. Are you filtering products in Cernel (check if filters are active)?
Solution: Clear filters, verify products are published, and retry sync.
Issue: Accidentally connected the same store twice.Solution: Disconnect one of the duplicate sites. Choose “Delete Products” to avoid duplicates in your product list.

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Best Practices

Instead of “My Shopify Store”, use “US English Store” or “BrandName EU Store”—especially helpful with multiple sites.
Set the site language to match the actual language of product content in your store. This ensures proper AI generation.
Check Sites settings weekly to ensure all sites are syncing properly. Address errors promptly to avoid stale data.
If you have multiple stores, connect and test with one before adding others. Validate that sync and enrichment work as expected.

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What’s Next?

Shopify Integration

Connect your Shopify store

Feed Integration

Upload product feeds

Multi-Language

Enrich in multiple languages

Users Settings

Manage team access
Next: Manage team access with Users Settings.