Accessing User Management
Navigate to Settings → Organization → Users in the sidebar.User Roles
Cernel has two user roles:Admin
Full Access
- Enrich products
- Review and apply content
- Invite/remove users
- Manage billing
- Configure sites and settings
- Access API keys
Member
Limited Access
- Enrich products
- Review and apply content
- View jobs and products
- Cannot manage users, billing, or settings
Inviting Users
1
Go to Users Page
Settings → Organization → Users
2
Click 'Invite User'
Opens invitation dialog
3
Enter Email Address
Provide the email of the person you want to invite
4
Select Role
Choose Admin or Member
5
Add Message (Optional)
Include a personal message in the invitation email
6
Send Invitation
They receive an email with a link to join
7
They Accept
Once they create an account (or log in if they have one) and accept, they’re added to your organization
Invited users appear as Pending until they accept the invitation.
Managing Existing Users
User List
View all users with access to your organization:| Column | Description |
|---|---|
| Name | User’s full name |
| Contact email | |
| Role | Admin or Member |
| Status | Active, Pending, Suspended |
| Last Active | When they last logged in |
| Actions | Edit role, Suspend, Remove |
Changing User Roles
1
Find User
Locate the user in the user list
2
Click Actions → Edit
Opens user editing dialog
3
Change Role
Switch between Admin and Member
4
Save
New role takes effect immediately
Suspending Users
Temporarily remove access without deleting the user:1
Click Actions → Suspend
On the user you want to suspend
2
Confirm
User is suspended
3
Access Revoked
They can no longer log in to your organization
4
To Reactivate
Click “Reactivate” to restore access
- Temporary contractors who completed their work
- Employees on leave
- Security concern pending investigation
Removing Users
Permanently remove a user from your organization:1
Click Actions → Remove
On the user you want to delete
2
Confirm Removal
Confirm the action
3
Access Revoked
They can no longer access your organization
Removing a user doesn’t delete their work history (enriched products, jobs created). It only revokes future access.
User Activity
Viewing Activity
Track what team members are doing:1
Go to Dashboard
View the activity feed
2
Filter by User
Use the “Initiator” filter to see jobs started by specific users
3
View Details
Click any job to see who created it and when
Activity Tracking
Cernel tracks:- Jobs created
- Products enriched
- Content reviewed and applied
- Settings changes (Admin only)
- Accountability (who did what)
- Performance (who’s most active)
- Auditing (compliance and security)
Permissions Reference
Detailed breakdown of what each role can do:| Permission | Admin | Member |
|---|---|---|
| Product Operations | ||
| View products | ✅ | ✅ |
| Search/filter products | ✅ | ✅ |
| Enrich products | ✅ | ✅ |
| Review AI content | ✅ | ✅ |
| Apply changes to store | ✅ | ✅ |
| Delete products | ✅ | ❌ |
| Jobs & Monitoring | ||
| View jobs | ✅ | ✅ |
| Start enrichments | ✅ | ✅ |
| Cancel jobs | ✅ | Own jobs only |
| Retry failed jobs | ✅ | ✅ |
| Configuration | ||
| View prompts | ✅ | ✅ |
| Edit prompts | ✅ | ⚠️ Limited |
| Create templates | ✅ | ❌ |
| Configure attributes | ✅ | ❌ |
| Administration | ||
| Invite users | ✅ | ❌ |
| Remove users | ✅ | ❌ |
| View billing | ✅ | ❌ |
| Update payment | ✅ | ❌ |
| Connect sites | ✅ | ❌ |
| API access | ✅ | ❌ |
| Organization settings | ✅ | ❌ |
Members can use existing prompt templates but cannot create organization-wide templates or modify global configurations.
Best Practices
Principle of Least Privilege
Principle of Least Privilege
Give users the minimum permissions they need. Most content creators only need Member access, not Admin.
Regular Access Reviews
Regular Access Reviews
Quarterly, review your user list and remove users who no longer need access (former employees, contractors, etc.).
Use Work Emails
Use Work Emails
Invite users with their work email addresses, not personal emails. This makes offboarding easier when people leave.
Document Responsibilities
Document Responsibilities
Maintain a document of who’s responsible for what (e.g., “Sarah manages apparel enrichment, John handles electronics”).
Onboard New Users
Onboard New Users
When adding someone, send them the Quickstart Guide and schedule a brief training session.
Security Best Practices
Enable Two-Factor Authentication
Enable Two-Factor Authentication
Require all users (especially Admins) to enable 2FA on their accounts for added security.
Remove Inactive Users
Remove Inactive Users
If a user hasn’t logged in for 90+ days and no longer needs access, remove them.
Audit Admin Actions
Audit Admin Actions
Regularly review what Admins are doing—especially changes to billing, user management, and site connections.
Offboard Promptly
Offboard Promptly
When an employee leaves, remove their Cernel access on their last day (or immediately if termination is involuntary).
Troubleshooting
User Can't Accept Invitation
User Can't Accept Invitation
Issue: Invitation link doesn’t work or expires.Solution: Resend the invitation from Settings → Users. Invitations expire after 7 days.
User Has Wrong Permissions
User Has Wrong Permissions
Issue: Member trying to access Admin features.Solution: Either change their role to Admin or clarify that the feature requires Admin access.
Can't Remove Last Admin
Can't Remove Last Admin
Issue: Error when trying to remove the last Admin user.Solution: You must have at least one Admin. Promote another user to Admin first, then remove the other.
User Seeing Wrong Organization
User Seeing Wrong Organization
Issue: User is in multiple Cernel organizations and viewing the wrong one.Solution: Click the organization switcher (top left) and select the correct organization.
What’s Next?
Organization Settings
Configure billing and preferences
Sites Settings
Manage connected platforms
Quickstart Guide
Onboard new team members
Dashboard
Start enriching products
Next: Follow the Quickstart Guide to learn Cernel workflows.